Terms of Service

The fair, plain-English rules for using our service.

Last updated: 28 April 2026

These terms govern any service provided by REDSPEED RIDER LTD ("we", "us", "the Company") to you ("the customer"). By booking a job with us (by phone, WhatsApp, email or quote form), you accept these terms.

1. Quotes & Bookings

  • All quotes are valid for 14 days from issue.
  • A quote becomes a confirmed booking once both parties agree on date, time and price (verbally, by WhatsApp, or in writing).
  • Quotes assume normal access (a parking spot within ~30m, no excessive stairs unless noted, no oversized items unless declared). Significant deviations may be re-quoted on the day.

2. Payment

  • Payment is due on completion of the job, unless otherwise agreed in writing.
  • Accepted payment methods: bank transfer, cash, debit/credit card via Stripe link.
  • Business customers can request invoiced terms (14 days) after a first job is completed.
  • Late payments are subject to interest at 8% above the Bank of England base rate, per the Late Payment of Commercial Debts (Interest) Act 1998.

3. Cancellations

  • More than 24 hours' notice: free cancellation, no charge.
  • Less than 24 hours' notice: a fee of up to 25% of the quoted price may apply, to cover the slot we held for you.
  • Same-day cancellation after we have set off: full quoted price is payable.
  • We may cancel in case of vehicle breakdown, severe weather, or events beyond our control. We refund any deposit immediately and offer the next available slot.

4. Goods-in-Transit Insurance

  • All jobs include goods-in-transit insurance covering accidental damage during loading, transport and unloading, up to the limit on our policy.
  • Higher-value items (over £2,500 per item) must be declared in advance for full cover.
  • Pre-existing damage is not covered. We may take photos before loading to record the condition of items.

5. Items We Will Not Move

For safety, legal and insurance reasons we cannot transport:

  • Hazardous, flammable, explosive or toxic materials
  • Live animals (other than by special arrangement)
  • Cash, jewellery, securities, or items of unique sentimental value above £500 (please carry these yourself)
  • Illegal goods
  • Wet or unsafe items that could damage other goods in the van

6. Damage Claims

  • Any damage must be reported in writing within 7 days of the job, with photos.
  • We respond within 14 days. Where damage is our fault, we either repair or fairly compensate up to the insured value.
  • Disputes that can't be resolved informally are subject to UK small claims court (under £10,000) or arbitration.

7. Customer Responsibilities

  • Provide accurate information about items, access and dates.
  • Ensure clear access at both ends: parking permits where required, lifts booked, doors unlocked.
  • Pack delicate items safely (we are happy to provide packing service for a fee).
  • Have an adult (18+) present at pickup and drop-off.

8. Liability Limits

We are not liable for:

  • Items not declared at time of booking that significantly extend the job.
  • Indirect or consequential losses (e.g. missed appointments, lost rent).
  • Delays caused by traffic, weather, third parties, or events outside our reasonable control (force majeure).

Nothing in these terms excludes liability for death or personal injury caused by negligence, or for fraud.

9. Privacy

Your personal data is processed in line with our Privacy Policy.

10. Governing Law

These terms are governed by the laws of England and Wales. Any dispute is subject to the exclusive jurisdiction of the English courts.

11. Contact

REDSPEED RIDER LTD (Companies House #14224025)
35 Francis Little Drive, Abingdon, Oxfordshire OX14 5PN
rider.redspeed@gmail.com · +44 7466 025934

See also: Privacy Policy · Cookie Policy